Chamber of Commerce and Industry - The complaint process

The complaint process

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Dealing With Complaints Internally
Record Keeping
Complaints in the WA Equal Opportunity Commission

Dealing With Complaints Internally

When developing a strategy to prevent discrimination or harassment it is strongly recommended that an effective complaint procedure is put in place.It helps to reduce or eliminate a company’s vicarious liability and it is usually better for all parties concerned if a complaint can be resolved throug...

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Record Keeping

Effective record keeping practices assure staff the organisation has the ability to investigate and resolve complaints of discrimination or harassment to the satisfaction of all parties concerned. The following points are intended as a guide to record keeping.If the complaint is being treated inform...

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Complaints in the WA Equal Opportunity Commission

The WA Equal Opportunity Commission processes complaints lodged under the WA Equal Opportunity Act as well as the federal Sex Discrimination Act, Race Discrimination Act, Disability Discrimination Act and the Human Rights and Equal Opportunity Act.Step 1 - Complaint received in writingFor the compla...

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