Chamber of Commerce and Industry - Dealing with poor performance

Dealing with poor performance

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Stages of dealing with poor performance
Performance counselling
Discipline procedure
Pre-termination checklist - poor performance

Stages of dealing with poor performance

The term “poor performance” describes two categories of unsatisfactory performance. The first is where an employee fails to attain or sustain the performance standards required in their job. For example, failure to meet project deadlines or failure to achieve sales targets.The second is ...

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Performance counselling

Performance counselling is not about playing psychologist, nor is it about “coming down heavy” on an employee. It involves confronting and correcting employees whose work performance is not acceptable. It is a one-on-one collaborative process to try to solve a problem together. What does performance...

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Discipline procedure

Having counselled an employee on a performance problem (perhaps coaching their performance, provided training or other support) without success, certain steps must be followed at the next stage - discipline - before termination of employment can be considered. What is 'natural justice' and 'procedu...

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Pre-termination checklist - poor performance

The following is a quick check of the fundamentals of a fair disciplinary process. It is not a comprehensive checklist, nor are all questions relevant to all situations. Reasonable performance standards Have you determined objective performance standards required of the employee? Are the performa...

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