Over the Counter

Over the Counter is a retail newsletter produced by the Retail Traders' Association in conjunction with CCI. It explains the impact of relevant laws, employee relations issues and subjects like commercial tenancy. It also includes helpful tips on loss control, effective advertising and refund policies, and a section on retail training opportunities.




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Consumers ignored in trading hours decision


In stark contrast to its commitment to govern for the benefit of the wider community, the Government has thumbed its nose at Western Australian consumers. By lacking the courage to resist demands for continuation of the market advantage enjoyed by some retailers at the expense of others, the Governm...

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New elevating work platforms regulations on the way


New regulations relating to the inspection, operation and maintenance of elevating work platforms (EWPs) are due to come into effect in August 2003. The new regulations require that where there is an EWP at a workplace, the person in charge of the workplace must ensure that it is maintained, inspect...

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Smoking restrictions to be increased


The Review of the Operation and Effectiveness of Part IXB of the Health Act 1911 and the Health (Smoking in Enclosed Public Places) Regulations 1999 was tabled in State Parliament during June.In response, the State Government announced plans to tighten smoking regulations for enclosed public places ...

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RTA’s Retailer Dinner


RTA’s Retailer Dinner is being held on Saturday, 26 July 2003 at the Parmelia Hilton Perth Hotel. One of the evening’s features will be the announcement of the Young Retailer of the Year Award winners. Reservations close on Friday, 18 July 2003 and only limited seats are available, see the attached ...

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Industry giants to share their secrets with Australian retailers


Top managers from some of the world’s biggest and most influential retail chains will share their knowledge and expertise with Australian retailers at a conference in New Zealand in September. Executives and directors from shopping icons such as Britain’s Selfridges, Japan’s Isetan and United States...

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Work rights for overseas workers


Many employers may be unaware of the risks associated with employing workers who do not have a valid visa or have a valid visa but without the appropriate work rights. People who migrate to Australia are entitled to work, but many people who are in Australia temporarily may only have the right to wo...

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Partnerships in Injury Management Conference announced


Focusing on the theme of Partnerships in Injury Management, the Injury Management Conference in 2003 is an initiative by WorkCover WA to raise awareness in the workplace concerning workers’ compensation in WA, to promote best practice in injury management and to facilitate the development of knowled...

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National review of manual handling material


The National Occupational Health and Safety Commission (NOHSC) has recently released a report containing recommendations for the revision of the National Manual Handling Standard and Codes of Practice.These recommendations include:that the National Code of Practice for Manual Handling and the Nation...

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Retail sales - 7 July 2003


The May 2003 Retail Trade figures released by the Australian Bureau of Statistics (ABS) on 2 July 2003 indicate that the State’s retail sales rose by 4.6 per cent in the year since May 2002.Nationally, sales increased by 4.9 per cent for the same period.Seasonally adjusted WA retail turnover is esti...

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State wage case - June 2003


The Western Australian Industrial Relations Commission delivered the State Wage Case (SWC) on 5 June 2003. The Commission granted increases of $17 per week for award wages up to and including $731.80 and $15 per week for award wages above that amount. The award adult minimum rate has been increased ...

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Evolution, challenges, retail 2003


Are you ready to attend the most significant retail event of the year? The 2003 Retail Congress is preparing to bring you the cutting edge in retailing, including the latest in technology, marketing and management issues and, for the first time, will incorporate the Loss Prevention and Tenancy Forum...

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The true emergence of the purpose shopper


Winning At Retail - New Video - by Jurek LeonI am always on the lookout for new video case studies to use and recommend to our clients. “Fish!” (previewed in the June edition of Over The Counter) is one example and there are now three others:one set in rural Australia, “Winning Dough With Tom O’Tool...

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Union applies to amend the Shop and Warehouse Award


The Shop Distributive and Allied Employees’ Association of Western Australia (“the Union”) has applied to make a number of amendments to the Shop and Warehouse (Wholesale and Retail Establishments) State Award 1977 (“the Award”).The Union has applied to broaden the Award’s scope clause by inserting ...

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Changes to the Superannuation Guarantee Act


Changes to the Superannuation Guarantee (Adminstration) Act 1992 come into effect from 1 July 2003. From this date, employers will be required to make 9 per cent Superannuation Contributions for employees earning more than $450 per month on a quarterly basis, instead of annually. Employers will have...

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ARA Opposes Bag Levy Bill


The ARA is opposing two bills which propose to collect a levy for each high density polyethylene (HDPE) plastic bag issued at the retial point of sale and to use the funds for education about minimising plastic bag use and other waste damage to the environment and related purposes.In its submission ...

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Voluntary community effort is the way forward


To reduce the impact of bags on the environment, the ARA believes a well coordinated community effort is required involving the retail sector, plastics industry, all levels of government, the waste collection and reprocessing industry, environmental bodies and the wider community.This work should be...

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Create an experience - don’t sell commodities


By John StanleyCustomers are bored with seeing products on retail shelves. They are looking for more exciting experiences. The challenge is this: are you in the commodity business, selling products - or are you providing an experience?Commodity sellers place tangible items on shelves and benches and...

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Winning at Retail


The seminarJohn Stanley will be presenting his brand new seminar Winning at Retail on the 22nd July 2003. Don’t miss this opportunity to hear ideas on how to create an experience and build your business. Contact John Stanley Associates for more details on Winning at Retail the seminar.John Stanley A...

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Product safety and the ACCC


Each year many people are injured as a result of goods that are defective, unsafe or fail to meet prescribed construction, performance and design standards.Mandatory safety standards are declared when products have been shown to present undue hazards. Information standards are introduced when there ...

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Just about everything a retail manager needs to know - How To Set An Advertising Budget


by John StanleyAdvertising, if done correctly, is an investment in your business future, yet many advisers view it as an expense and prune it when the economy is weak. This strategy will not provide you with a profitable future. Before planning and advertising campaign, you must set a realistic adve...

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