Employment Law Fundamentals
17 April 2008

This program will provide you with current information on employment contracts, legislation, awards and agreements as well as other employee entitlements.  It will also help you identify the current legal obligations of employers towards employees and will provide you with practical strategies for ensuring your company adheres to these legal requirements in the development, execution and termination of employment contracts.

Click for further information.

Effective Recruitment and Selection
29 April 2008

People are the greatest asset to any business, but finding the right person for the job is not always easy. In today’s business environment, ensuring your recruitment procedures comply with legal requirements and basic HR principles is just as important as finding the right person.  This program will improve your knowledge and understanding of recommended methods for recruitment and selection.

Click for further information.

Customer Service Skills to Meet Frontline Challenges
15 April

This interactive workshop will assist people in any role to develop better relationships with their customers and meet their organisation's goal of being a customer driven company.  This course will be very useful for counter staff, receptionists, truck drivers, tradesmen, installers and anyone who deals with customers face to face.

Click for further information.

OSH Legislation
10 April

This course will take you through your legal requirements and responsibilities in an interactive, action-learning environment.  It is designed for employers, managers, line supervisors, health and safety representatives or those responsible for Occupational Safety and Health in the workplace.

Click for further information.

Job Safety Analysis/Procedure 
30 April

This course shows you how to write a Job Safety Analysis and how to develop this into a procedure. Procedures for the 12 major hazards are included and a matrix is developed for procedural requirements within your workplace.

Click for further information.

The Construction & Mining Expo is a premier trade event in Western Australia dedicated to the construction, mining and allied industries. This will provide you with the opportunity to view the largest display of construction and mining equipment and services in the one place at the one time. Build networks and gain information relevant to a wide range of industries including:

• Construction             
• Mining                        
• Hire & Rental            
• Demolition
• Forestry                     
• Civil Contracting       
• Government             
• Earthmoving
• Quarry                                   

The event runs from Friday 4 to Sunday 6 April 2008 and will be held at McCallum Park, Perth next to the causeway between 9am - 5pm daily.

Don't forget to visit the CCI EmployFAST stand where you can speak to our team of experienced consultants who provide practical assistance and information to all companies wishing to employ an apprentice or trainee in their workplace.

CCI EmployFAST provides the following service at no cost:

• one contact point for information on all traineeship and apprenticeship issues along with five metropolitan and  thirteen regional offices state-wide;
• help with accessing Commonwealth Government incentive payments of up to $4000;
• help with completing the necessary paperwork including training agreements, probationary forms and incentive claim forms, and;
• advice on structured training and support through Registered Training Organisations.

CCI Members can contact CCI EmployFAST for a special '2 for 1 Entry offer', which you and a colleague can present at the door to save on the normal entry fee. Contact 9365 7400.

We look forward to seeing you there.

Click here for registration

As the safety representative for your business, you will face new challenges and responsibilities. This course will provide you with skills to manage your role.

Outcomes

This WorkSafe WA accredited course is designed to help build the knowledge, confidence and skills needed to be an effective Safety Representative. It will also provide you with the tools to improve the overall safety performance of your organisation.

Content

• understanding the basic legal requirements for safety at work;
• representing employees effectively;
• understanding the process for hazard identification, risk assessment and control;
• knowing how to conduct workplace inspections, accident investigations and job safety        analyses;
• identifying sources and finding information on safety matters, and;
• formulating an achievable safety action plan for your workplace.

Who should attend?

This program is designed exclusively for elected safety and health representatives. Employees who are not formally elected safety and health representatives should attend one of the following courses:

Introduction to Occupational Safety and Health

Managing Occupational Safety and Health

Role of the Safety Committee

Qualifications Available

Participants who attend this course will be offered the option to further their studies in OHS through Recognition of Prior Learning (RPL) by completing a workbook and portfolio of evidence within a given time frame. Upon successfully being assessed as competent in all six (6) units, they will be issued with a Certificate of Attainment which they can use to obtain exemptions on those units through RPL when completing a Cert III in OHS. There is an additional cost of $132.00 (inc. 10 per cent GST) per participant to undertake this additional assessment.

Duration: Five days

Dates: 5-9 May 2008

Course times: 8.30am - 4.30pm (8.15am registration)

Program fee: $765 members; $954 non-members (Prices include GST on lunch component only)

Click here to register

Customer Service Skills to Meet Frontline Challenges

What does it take to provide consistently high standards of service day after day?

How can some people stay pleasant and positive and turn around even the most difficult of situations? What are the tips and techniques that can make a difference no matter what your customer service role? Attend this course and you will find out.

Outcomes

This interactive workshop will assist people in any role to develop better relationships with their customers and meet their organisation's goal of being a customer driven company.

Content

• what we mean by good customer service
• your attitude and the customers attitude
• taking a customer focused approach
• is the customer always right?
• communicating effectively with your customers
• questioning and listening skills
• do these skills work with internal customers?
• an Australian case study on video
• handling customer problems

Who should attend?

This course is for counter staff, receptionists, truck drivers, tradesmen, installers and anyone who deals with customers face to face.

Duration: One day

Dates: 15 April 2008

Course times: 8.30am - 4.30pm (8.15am registration)

Program fee: $363 members; $495 non-members (Prices include GST)

Click here to register

Making the transition to manager or supervisor means dealing with new responsibilities and relationships. Additional training and support during this transition can help reduce stress, increase confidence and facilitate better performance.

Outcomes

This program provides an excellent overview and introduction to the basic management skills required of new managers and supervisors. You will also develop a practical action plan to suit your individual and organisational needs.

Content

• role of the new manager or supervisor
• managing collaboratively
• communicating effectively
• recruiting staff and introducing them to your organisation
• how to manage difficult people
• implementing basic health and safety guidelines
• understanding HR principles
• feeling good about delegating tasks
• productivity improvement and managing change
• developing an action plan

Who should attend?

Newly appointed managers or supervisors - particularly those without prior formal training.

Duration: Two days

Dates: 29-30 April 2008

Course times: 8.30am - 4.30pm (8.15am registration)

Program fee: $677 members; $827 non-members (Prices include GST on lunch component only)

Click here to register

This course will assist you in determining the practical impact of your awards and agreements and to understand their interaction with other legislation.

Outcomes

Through the use of practical exercises and real life examples, this program will help you understand the application of your specific award or registered agreement and its interaction with legislation, including the impact of amendments to the Federal Workplace Relations system. It will show you how to interpret essential award principles and how to identify and avoid common problems associated with the interpretation of awards and agreements.

Content

• contracts of employment
• industrial awards/ notional agreements preserving state awards
• respondency
• area
• scope
• agreements
• hours and overtime
• minimum employee entitlements 
• leave entitlements 
• contract of service, termination and redundancy

Who should attend?

Managers, Supervisors, Payroll Administrators and Human Resource Professionals

Note: It is important that attendees to this course bring a copy of their applicable award or agreement.

Duration: One day

Date: 2 May 2008

Course times: 8.30am - 4.30pm (8.15am registration)

Program fee: $363 members; $495 non-members (Prices include GST on lunch component only)

Click here to register

Measuring consistent performance to required standards is a key requirement in quality assured workplaces. This course is designed to provide you with the skills and knowledge to plan, organise and gather quality evidence to accurately assess on–the-job skills performance.

The course aims to up-skill people who have responsibility for the delivery of structured training, recognising current competencies, assessing on-the-job skills competence, reporting outcomes and providing effective feedback. If you are currently performing these roles, this course will help you to further expand your knowledge and skills to evaluate and monitor improved demonstration of work skills to agreed benchmarks.

Content

• develop and implement actions to ensure the safety of learners
• determine focus of assessment tools
• prepare the assessment plan
• identify OSH responsibilities / identify hazards and risks
• contextualise and review the assessment plan
• design; develop review and trial assessment tools
• organise assessment requirements
• establish and maintain the assessment environment
• gather quality of evidence
• support the candidate
• make the decision
• communicate the decision
• record and review the assessment process
• participate in assessment validation

Employability Skills

• communicate ideas and information
• work with others and in teams
• solve problems and demonstrate innovative solutions
• use technology effectively
• collect, analyse and organise information
• plan and organise assessment activities
• apply initiative and enterprise
• manage self
• learn new or improve skills - observation, questioning, recording performance

Duration: Three days

Dates: 7-9 May 2008

Course times: 8.30am – 4.30pm (8.15am registration)

Program fee: $880 members; $1088 non-members (Prices include GST on lunch component only)

To register or for more information click here.

12 May - 17 May 2008

The CCI/RCR Tomlinson Ltd North West Resources Tour provides a rare opportunity to see first-hand some of WA’s major resources development projects. The region hosts an impressive 560 commercial mineral projects, embracing 1222 operating mine sites (open pit, underground mines and quarries) plus 171 processing plants and some 67 oil and gas operating fields. It comes as no surprise then, that it is known as the powerhouse of not only Australia, but the Asia Pacific region as a whole.

This tour will once again focus on Australia’s lucrative and rapidly expanding resources sector, with site visits including some of WA’s leading resource company sites including Woodside Energy, Chevron Australia and Rio Tinto.

CCI Chief Operating Officer, Stephen Pollard will host the tour, giving attendees the opportunity to draw on his extensive knowledge on developments in the resource sector. Stephen will offer participants an informed perspective on the developments in the North West and the associated economic implications.

The tour will commence by spending the day in Perth meeting with chief executives and senior managers from Australia’s largest resources companies. These briefings will lay the foundation for the site visits in the week ahead.

We will then begin the travelling leg of the tour, visiting a number of key underground and open-cut mining operations. CCI’s close relationship with many of the industry leaders means that tour participants are welcomed onto several sites which are not accessible to the public, providing the opportunity to meet and hear from several of the most senior executives within the resources sector.

Your visit to these remote regions aboard a privately chartered aircraft with an air-conditioned pressurised cabin will ensure you visit this region in maximum comfort and minimum delay.

Statistics according to the Department of Industry and Resources, http://www.doir.wa.gov.au/mineralsandpetroleum/index.asp

Click here to register

Workplaces need procedures for every aspect of their business.

Outcomes

This course shows you how to write a Job Safety Analysis and how to develop this into a procedure. Procedures for the 12 major hazards are included and a matrix is developed for procedural requirements within your workplace.

Who should attend?

This course is designed for anyone in your organisation who is responsible for the design and implementation of systems, policies and procedures.

Duration: One day

Time: 8.30am - 4.30pm (8.15am registration)

Dates: 30 April 2008

Program fee: $363 members; $495 non-members  (Prices include GST on lunch component only)

Click here to register

Making the transition to manager or supervisor means dealing with new responsibilities and relationships. Additional training and support during this transition can help reduce stress, increase confidence and facilitate better performance.

Outcomes

This program provides an excellent overview and introduction to the basic management skills required of new managers and supervisors. You will also develop a practical action plan to suit your individual and organisational needs.

Content

• role of the new manager or supervisor
• managing collaboratively
• communicating effectively
• recruiting staff and introducing them to your organisation
• how to manage difficult people
• implementing basic health and safety guidelines
• understanding HR principles
• feeling good about delegating tasks
• productivity improvement and managing change
• developing an action plan

Who should attend?

Newly appointed managers or supervisors - particularly those without prior formal training.

Duration: Two days

Dates: 29-30 April 2008

Course times: 8.30am - 4.30pm (8.15am registration)

Program fee: $677 members; $827 non-members (Prices include GST on lunch component only)

Click here to register

Introduction to Risk Management

In today’s increasingly complex business world, it is essential to have an understanding of risk. Being able to identify potential risks as early as possible and having a plan in place to deal with these risks is incredibly important. This course aims to give delegates an understanding of contractual, commercial and financial risks and equip them to deal with these risks quickly and more effectively.

This introductory workshop will introduce the principles of risk management including risk identification and assessment, risk treatment planning and development and the integration of risk with business and organisational objectives.  The workshop will include tools, techniques and processes used in conducting a risk assessment.

Outcomes

From attending this workshop you will have:

• an understanding of risk management
• knowledge of practical risk management tools and techniques
• the ability to conduct a project or business risk identification and assessment
• greater awareness of risk management across your organisation
• greater understanding of risk management and how risks can impact on organisational    and business objectives

Content

• introduction to risk management
• AS/NZS 4630:2004, Risk Management
• risk management framework
• risk and the business objective framework
• risk identification
• risk assessment
• risk treatment
• how to conduct a business or project risk assessment
• cases studies

Who will benefit from this workshop?

The purpose of this workshop is to provide participants with a solid understanding of business risk and how to manage it.  It is particularly recommended for anyone new to risk management from supervisors through to mid-level business managers.

Presenter

Peter Moore is a Certified Practising Risk Manager (CPRM) with over twenty years experience in business management and strategic planning consulting; the last eight of which have been focused on risk management.  He has conducted risk management programs for small, medium and large organisations, and has worked with both private and public companies in the development of risk management systems. 

Duration: One day

Dates: 22 April 2008

Course times: 8.30am - 4.30pm (8.15am registration)

Program fee: $550 members; $742.50 non-members    (Prices include GST)

Click here to register

All businesses, regardless of industry sector or size, are required to comply with a range of workplace safety requirements. Join us at this practical, information-packed session for an introductory overview of current safety laws and contemporary approaches to risk management in the workplace.

Outcomes

This program will help you develop a better understanding of current legislation and the requirements for major hazard identification and control. The principles of risk assessment and the essential elements of a safety management plan are developed in a practical skills-orientated manner.

Content

• the essentials of occupational safety and health legislation
• major hazard identification and control
• basics of a safety management system
• functions of safety committees and safety representatives as part of the legislation
• risk assessment skills

Who should attend?

This course is suitable for all employees. It is also a prerequisite course for the three day Managing OSH course.

Duration: One day

Dates: 28 April 2008

Course times: 8.30am - 4.30pm (8.15am registration)

Program fee: $363 members; $495 non-members   (Prices include GST on lunch component only)

Click here to register

People are the greatest asset to any business, but finding the right person for the job is not always easy. In today’s business environment, ensuring your recruitment procedures comply with legal requirements and basic HR principles is just as important as finding the right person.

Outcomes

This program will improve your knowledge and understanding of recommended methods for recruitment and selection. If applied correctly these methods will help you avoid distressing and costly mistakes.

Content

• discrimination legislation 
• recruiting during the skills shortage
• strategic recruitment
• drafting performance standards and selection criteria
• preparing a good job advertisement 
• using appropriate selection tools
• conducting an effective interview
• preparing and commencing the contract
• the importance of a good induction

Who should attend?

Managers, Recruitment Consultants and Human Resources Officers and Managers

Duration: One day

Dates: 29 April 2008

Course times: 8.30am - 4.30pm (8.15am registration)

Program fee: $363 members; $495 non-members  (Prices include GST on lunch component only)

Dear ##Given## CCI invites you to attend an industry briefing covering the 7 new Dangerous Goods Regulations that became effective on the 1 March 2008. Presenters: From the Department of Consumer and Employment Protection Philip Hine (Director Dangerous Goods Safety) Peter Drygala (Chief Dangerous Goods Adviser) Lawry Lim (Principle Dangerous Goods Adviser) Itinerary: 8.00am Registration 8.15am Briefing by guest presenters 9.45am Break for light refreshment 10.00am Question session 10.30am End Date: Tuesday 6 May 2008 Time: 8.00am - approx 10.30am (registration at 8am for 8.15pm start) Venue: Function Room 1 CCIWA 180 Hay Street East Perth RSVP: Tuesday 29 April Cost: No charge Please Note: Parking at the CCI Building is strictly limited. In the event that parking is unavailable, alternative parking can be found in the Queen's Garden Carpark off Plain Street at a rate of $5.80 per day. For further information or to RSVP please contact: Warren Barbetti Senior Advisor - Industry Policy Chamber of Commerce and Industry of WA Warren.barbetti@cciwa.com or 9365 7720

PRINCE2 Project Method - Foundation Training - Achieving Better Project Outcomes

Click here for further information or to register.

This three-day foundation course will develop your understanding of project management methods and the underlying principles supporting its application.  

Benefiting all types and sizes of projects, this cutting edge project management methodology is now viewed as ‘de-facto’ world’s best practice project management.

The training program will:

• explain PRINCE2's processes, components and techniques and how they contribute to the effective control of a project;
• explain the value of using PRINCE2 at the team, project and senior management level;
• explain the purpose of major management products;
• transfer knowledge on how to effectively apply PRINCE2, and;
• prepare participants for PRINCE2 Foundation Certification.

At the conclusion of the course participants will understand:

• the value, principles and terminology of PRINCE2;
• the purpose and content of the PRINCE2 elements;
• roles in a PRINCE2 project;
• the main purpose, and key contents of major management products;
• the relationships between project processes, deliverables, roles and the management dimensions of a project, and;
• when and how to apply PRINCE2.

Numbers are strictly limited to 15 participants per course so book early to ensure your place.

Date:	23 & 25 June, 6-8 August or 6-8 October
Venue:	CCI Training Centre, 180 Hay Street, East Perth
Time:	9.00am - 5.30pm
Cost:	$1750 per person (Price includes 10 per cent GST)

Click here to register or for further information

Making the transition to manager or supervisor means dealing with new responsibilities and relationships. Additional training and support during this transition can help reduce stress, increase confidence and facilitate better performance.

Outcomes

This program provides an excellent overview and introduction to the basic management skills required of new managers and supervisors. You will also develop a practical action plan to suit your individual and organisational needs.

Content

• role of the new manager or supervisor
• managing collaboratively
• communicating effectively
• recruiting staff and introducing them to your organisation
• how to manage difficult people
• implementing basic health and safety guidelines
• understanding HR principles
• feeling good about delegating tasks
• productivity improvement and managing change
• developing an action plan

Who should attend?

Newly appointed managers or supervisors – particularly those without prior formal training.

Duration:	Two days
Dates:	13 & 14 May 2008
Course times:	8.30am - 4.30pm (8.15am registration)
Program fee:	$677 members; $827 non-members (Prices include GST on lunch component only)

Projects are of critical importance to organisations. Without a constant flow of projects, organisations would not survive. They offer the only means by which organisations can deliver change by solving problems or seizing opportunities to achieve strategic objectives.

Projects are special. The are finite, unique, risky, involve temporary teams and focus on a specific result that bring changes by revolutionary improvements. Consequently they need a special management approach - project management.

An organisation that has poor project management capability will find it difficult to effectively and efficiently achieve their strategic objectives. Project management should be a core business process in all organisations. The Introduction to Project Management course is a practical, interactive hands-on program.

Outcomes

As a result of the program, participants will:

• understand the role of projects and project management
• produce a project charter that sets out the strategic rationale and benefits for a project
• produce a work breakdown structure that sets out the tasks to achieve the project charter
• produce a project schedule
• produce a project budget
• produce a project risk register
• produce a project communication plan
• understand the concept of project success

Who will benefit from this workshop?

This workshop will be of benefit for those who have to manage projects and managers who instigate projects.

Duration:	One day
Dates:	12 May  2008
Course times:	8.30am - 4.30pm (8.15am registration)
Program fee:	$550 members; $742.50 non-members (Prices include GST )

Click here to register or for further information

What makes a dismissal unfair? Recent management surveys reveal that receiving a claim for unfair dismissal is one of the greatest fears for most employers.  The complexity of employment law means that employers and managers require training to avoid costly mistakes.  

Outcomes

This program examines what constitutes a valid reason to end an employment contract and the basic pre-termination procedures necessary to avoid an unfair dismissal claim. In this course we also explore some of the trickier issues concerning termination of employment, including abandonment and termination due to illness and injury. The program bridges the gap between knowing the theory of procedural fairness when counselling and disciplining employees and actually applying it in the workplace.

Content

• valid and invalid reasons for termination
• basic procedural fairness for poor performance and misconduct
• when is a ’resignation’ really a ’dismissal’?
• correct notice and other requirements upon termination
• fair procedures in:
• planning and implementing redundancies
• managing excessive absenteeism and abandonment
• terminating employees on workers’ compensation
• good documentation
• the difference between counselling and discipline
• how to provide effective feedback
• how to run a counselling and discipline meeting

Who should attend?

Human Resources Professionals and Senior Managers

Duration:	Two days
Dates:	12-13 May 2008
Course times:	8.30am - 4.30pm (8.15am registration)
Program fee:	$677 members; $799 non-members  (Prices include GST on lunch component only)

The Federal Government has announced plans to streamline energy reporting requirements under the National Greenhouse and Energy Reporting Regulations and the Energy Efficiencies Opportunities programs. 

The EEO program is a key component of the Government’s push to improve energy use by Australia’s largest energy-using businesses. It requires companies using more than 0.5 petajoules of energy a year to undertake energy efficiency opportunity assessments and report publicly on the results of those assessments and measures planned to reduce energy use.

The EEO program covers around 60 per cent of Australia’s total business energy use.

The National Greenhouse and Energy Reporting System will collect energy use data which will form the basis for a future emissions trading scheme. Streamlining the EEO with this system is designed to address concerns expressed by some businesses that energy use reporting would be duplicated under the two systems.

Announcing the changes, Commonwealth Minister for Energy Hon Martin Ferguson, confirmed that the Governments Online System for Comprehensive Activity Reporting was being developed to accommodate the new reporting regime.

Further information about the Energy Efficiency Opportunities program is available at www.energyefficiencyopportunities.gov.au

The National Water Comission's Reports are on the performance of urban utilities and rural water service providers. Copies of both reports can be obtained from the NWC’s web site. (www.nwc.gov.au)

The reports are the result of an agreement by all states and territories, as part of the National Water Initiative Agreement, to report independently and publicly each year benchmarking data on the pricing and service quality of urban water utilities and rural water service providers. Because of the significant differences between the urban and rural sectors, different performance reporting models apply and their performance has been reflected in separate reports.

The reports were prepared jointly by the NWC, all state and territory governments, and the Water Services Association of Australia.

The "National Performance Report: Urban Water Utilities" is now the central source of information relating to the performance of urban water utilities and provides information on 82 utilities, reporting up to 150 key performance indicators in relation to water consumption, asset management, customer service, environment, health, finance and pricing.

The National Performance Report: Rural Water Service Providers contains data on the 13 largest rural water service providers who together manage approximately 92 per cent of the rural water network supply. The data is collated in four sets: characteristics, service indicators, environmental indicators and financial indicators.

The report demonstrates there is an considerable diversity amongst rural water service providers with size, location, type of delivery network and climatic conditions.