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Customer Service Skills to Meet Frontline Challenges
Customer Service Skills to Meet Frontline Challenges What does it take to provide consistently high standards of service day after day? How can some people can stay pleasant and positive and turn around even the most difficult of situations? What are the tips and techniques that ...
Advanced Risk Management
Advanced Risk Management This workshop will build on the principles of risk management addressed in the introductory course, and address risk profiling and risk appetite/tolerance positioning. It will address the integration of risk management into the strategic business planning process, and...
Australia: A Guide to the Market
This publication provides a guide to the Australian market for foreign supplies and Australian importers. It details the size and nature of the Australian market, Australia’s import regime, packaging and labelling regulations and standards, buying periods, order volumes, import channels and distribu...
Business Finder Premium Membership
BUSINESS FINDER PREMIUM MEMBERSHIP...
Business Finder Premium Membership - RENEWAL
BUSINESS FINDER PREMIUM MEMBERSHIP - RENEWAL...
Business Pulse
Business Pulse is published monthly and keeps members up-to-date on a range of topical business and employment issues. It also reports CCI’s major policy and lobbying activities along with key developments in employment law, occupational safety and health, business and industrial training, internati...
CCI Quick Guide
The CCI Quick Guide provides an overview of key employment issues like recruitment and termination, employment contracts, minimum conditions, performance management, workplace bargaining, equal opportunity and OSH. It also includes sections on international trade and the laws that govern retail tra...
Coaching Skills for Managers
This workshop has been cancelled. The underlining philosophy behind this workshop is that "success comes not from telling, but from coaching".By this we mean that the role of a supervisors and managers is more than to simply directing employees. A key roleincludes fostering and developing employees...
Community Care
Community Care provides health and community service members with information on relevant employee relations issues such as enterprise bargaining, unfair dismissals and workers’ compensation. It also covers developments within the health industry and the practical application of new laws. ...
Excellent Service over the Telephone
Excellent Service Over The Telephone First impressions count. So it is essential to ensure you make a positive, professional and memorable impression over the telephone. Outcomes This workshop will equip participants with the awareness and skills to give a positive impression on every...
Federal Industrial Law Guide
Written in simple terms, this guide explains important federal laws and includes updates on the Workplace Relations Act. It is suitable for any organisation whose employees are bound by: > federal and state awards> certified agreements (or federal enterprise bargaining agreements)...
HR Link
HR Link provides timely, concise information on current business issues including unfair dismissals, equal opportunity, workplace bargaining and OSH requirements. Faxed or e-mailed to subscribers as issues arise, HR Link keeps members informed of important business developments at both a state and n...
Influencing Skills for Managers
Influencing Skills for Managers More and more companies need to get things done with people, rather than through people. This is especially true as companies are moving towards an emphasis on teams (e.g. work teams, cross functional teams, customer-supplier teams, etc.), rather than hie...
Inside Industry
Inside Industry is a monthly newsletter tailored to the manufacturing, resource and engineering sectors. It covers a range of topics dealing with employee relations, industry development, occupational safety and health, economic issues and the environment. ...
International Trade Handbook
Published annually, this handbook is a valuable reference for Western Australian exporters and importers. It covers the laws that govern international trade and explains how to export and import successfully. It also explains international trade terminology and provides useful contact details for s...
Introduction to Risk Management
Introduction to Risk Management In today’s increasingly complex business world it is essential to have an understanding of risk. Being able to identify potential risks as early as possible and having a plan in place to deal with these risks is incredibly important in business today. Thi...
Minimum Conditions of Employment Guide
This guide contains a complete copy of the Minimum Conditions of Employment Act along with helpful guidance notes. Regularly updated, the guide explains the Act’s application to state employees and converts legal requirements relating to recordkeeping, leave entitlements and minimum rates of pay in...
Customer Service - the Managers Guide to Implementation and Improvement
Customer Service - the Managers Guide to Implementation and Improvement It’s one thing to be all fired up about providing excellent service and being totally customer focussed, it’s another to get your team feeling and acting the same way. When you meet this challenge you are...
Maximise Business Performance in a Constrained Labour Market
Maximise Business Performance in a Constrained Labour Market Walter Wriston, Former Chairman of Citicorp / Citibank stated “Human Capital will go where it is wanted and it will stay where it is well treated.” These words are especially important given the tight labour ...
Navigating a Changing Workplace Relations System
Navigating a Changing Workplace Relations System The changes to Workplace Relations in 2006 were the biggest change in employment laws in more that 100 years. Following these changes, the Workplace Relations system has been in a constant state of change. This course, ...
Negotiating for Better Business Outcomes
Negotiating for Better Business Outcomes(Formerly known as Negotiation Skills for Managers) Course duration: 2 days Course Overview In the contemporary business environment much of how business is done is reliant on how negotiations are conducted. This Negotiations Skills Program...
Occupational Safety & Health Procedures Manual
This comprehensive manual offers: implementing OSH policies and procedures establishing OSH committees and electing representatives induction processes and staff training in OSH procedures how to investigate, record and report workplace injuries and diseases emergency evacuation procedure...
Over the Counter
Retail newsletter produced by the Retail Traders’ Association in conjunction with CCI. It explains the impact of relevant laws, employee relations issues and subjects like commercial tenancy. It also includes helpful tips on loss control, effective advertising and refund policies, and a section on r...
Professional Presentation Skills Workshop
Professional Presentation Skills Workshop How to construct and deliver brilliant speeches and presentations In these changing times, one thing is constant: people with the skill and courage to present information and ideas effectively have the power to persuade, motivate and sell mor...
Resource and Energy Projects Service (REPS)
REPS provides subscribers with timely information and industry contacts, and promotes their business throughout Australia, across the web and around the world. Comprising two parts, the service includes a regular newsletter and a company listing in the WA Resource Development Services Directory. T...
Survey of Business Expectations
Subscribers receive a yearly subscription to the Business Expectations Survey (sponsored by BankWest). The quarterly survey is the most comprehensive of its kind in WA, covering businesses of all sizes and sectors across the State. It provides a snapshot of current business opinion and expectations ...
Trade Information and Promotion Service (TIPS)
TIPS provides subscribers with worldwide exposure for their business along with export / import news and trade opportunities. The service includes a 12-month listing in CCI’s International Business Directory Online, and the ability to list unlimited trade opportunities with one of the most powerful ...
Achieve Management Excellence through Emotional Intelligence Skills
Achieve Management Excellence through Emotional Intelligence Over 35% of the variance in Australian leadership success can be attributed to emotional intelligence separate from I.Q. and personality. Your emotional intelligence can be continually developed and increasingly, emotional i...
WA Economic Compass
WA Economic Compass keeps business people up to date with key economic trends and issues. Launched in September 2003, WA Economic Compass is CCI’s flagship economics publication. The main report is produced four times a year and comprises: > Two Economic Overviews released in June and December...
Workplace Bullying
Workplace Bullying Workplace bullying is an issue that all employers need to be able to identify and effectively address within their organisation. As well as the considerable direct and indirect costs workplace bullying causes businesses, such as high staff turnover and reduced productivity ...