The Chamber of Commerce and Industry is wholly committed to assisting local businesses expand and diversify to their full potential. Our aim is to help you run the most cost-effective and successful business possible.
Over the past two years CCI has had the pleasure of seeing its membership base grow in both size and diversity. In order to expand with the growing service requirements, CCI has committed a great deal of time and effort to selecting specialised membership staff who can assist all areas of our membership base.
With over 70 per cent of CCI's members represented in the small to medium category, CCI has structured the membership team to ensure SME members are well looked after.
The team is comprised of four client service officers, whose role it is to ensure that you are fully aware of the services you are entitled to as part of your membership. Plus they can explain the various options available to change your membership package to ensure you have access to everything you need.
Client service officer profile
Zoe Haskett
With a diploma in Community Services and vast experience as an employment consultant, Zoe provides high level customer service over the phone and via email to assist members and potential members with any enquiries.
Zoe's outgoing personality and advanced communications skills make her an ideal point of contact for potential and existing members. Give Zoe a call today to discuss the benefits of membership and finding the right membership package to suit your business.
Q: What is a typical query you deal with?
A: "I have taken a lot of calls recently from members who have been very confused about public holiday pay rates.
They have wanted to know what day to pay public holiday rates (as Australia Day fell on Saturday this year) and who precisely is eligible and not eligible for public holiday pay.
Part of my role is to understand the breadth of products and services available at the Chamber and interpret the level and type of service a member requires. In this instance I've transferred members to the business advice centre where queries like this can be answered immediately."
Let our team help your team
Our client service team will be contacting members throughout the year to introduce themselves, get your feedback and ensure you are aware of CCI products and services that can help your business..
If you have questions, comments or would like to speak to a client service officer please contact membership on 08 9365 7455 or email membership@cciwa.com.