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Customer Service Skills to Meet Frontline Challenges
What does it take to provide consistently high standards of service day after day?
How can some people stay pleasant and positive and turn around even the most difficult of situations? What are the tips and techniques that can make a difference no matter what your customer service role? Attend this course and you will find out.
Outcomes
This interactive workshop will assist people in any role to develop better relationships with their customers and meet their organisation's goal of being a customer driven company.
Content
- what we mean by good customer service
- your attitude and the customers attitude
- taking a customer focused approach
- is the customer always right?
- communicating effectively with your customers
- questioning and listening skills
- do these skills work with internal customers?
- an Australian case study on video
- handling customer problems
Who should attend?
This course is for counter staff, receptionists, truck drivers, tradesmen, installers and anyone who deals with customers face to face.
Duration: One day
Dates: 15 April 2008
Course times: 8.30am - 4.30pm (8.15am registration)
Program fee: $363 members; $495 non-members (Prices include GST)