On 19 February 2008, the Minister for Agriculture, Fisheries and Forestry Tony Burke announced details of a comprehensive, independent review into Australia's quarantine and biosecurity systems.  This is the first major review of quarantine and biosecurity since the former Labor Government commissioned a review by Professor Malcolm Nairn in 1995.

The independent review was asked to consider a range of issues including:

• the functions of the Australian Quarantine and Inspection Service (AQIS) and Biosecurity Australia; 
• the effectiveness of import and export inspection and certification; 
• the scope and adequacy of the current animal and plant quarantine arrangements, and; 
• previous reports on Australia’s quarantine and biosecurity arrangements.

The panel is due to deliver its report and recommendations to the Minister by 31 July 2008.

For more information contact CCI's Warren Barbetti on (08) 9365 7720 or e-mail: warren.barbetti@cciwa.com

Customer Service Skills to Meet Frontline Challenges
15 April

This interactive workshop will assist people in any role to develop better relationships with their customers and meet their organisation's goal of being a customer driven company.  This course will be very useful for counter staff, receptionists, truck drivers, tradesmen, installers and anyone who deals with customers face to face.

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OSH Legislation
10 April

This course will take you through your legal requirements and responsibilities in an interactive, action-learning environment.  It is designed for employers, managers, line supervisors, health and safety representatives or those responsible for Occupational Safety and Health in the workplace.

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Job Safety Analysis/Procedure 
30 April

This course shows you how to write a Job Safety Analysis and how to develop this into a procedure. Procedures for the 12 major hazards are included and a matrix is developed for procedural requirements within your workplace.

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Click here for registration

As the safety representative for your business, you will face new challenges and responsibilities. This course will provide you with skills to manage your role.

Outcomes

This WorkSafe WA accredited course is designed to help build the knowledge, confidence and skills needed to be an effective Safety Representative. It will also provide you with the tools to improve the overall safety performance of your organisation.

Content

• understanding the basic legal requirements for safety at work;
• representing employees effectively;
• understanding the process for hazard identification, risk assessment and control;
• knowing how to conduct workplace inspections, accident investigations and job safety        analyses;
• identifying sources and finding information on safety matters, and;
• formulating an achievable safety action plan for your workplace.

Who should attend?

This program is designed exclusively for elected safety and health representatives. Employees who are not formally elected safety and health representatives should attend one of the following courses:

Introduction to Occupational Safety and Health

Managing Occupational Safety and Health

Role of the Safety Committee

Qualifications Available

Participants who attend this course will be offered the option to further their studies in OHS through Recognition of Prior Learning (RPL) by completing a workbook and portfolio of evidence within a given time frame. Upon successfully being assessed as competent in all six (6) units, they will be issued with a Certificate of Attainment which they can use to obtain exemptions on those units through RPL when completing a Cert III in OHS. There is an additional cost of $132.00 (inc. 10 per cent GST) per participant to undertake this additional assessment.

Duration: Five days

Dates: 5-9 May 2008

Course times: 8.30am - 4.30pm (8.15am registration)

Program fee: $765 members; $954 non-members (Prices include GST on lunch component only)

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Customer Service Skills to Meet Frontline Challenges

What does it take to provide consistently high standards of service day after day?

How can some people stay pleasant and positive and turn around even the most difficult of situations? What are the tips and techniques that can make a difference no matter what your customer service role? Attend this course and you will find out.

Outcomes

This interactive workshop will assist people in any role to develop better relationships with their customers and meet their organisation's goal of being a customer driven company.

Content

• what we mean by good customer service
• your attitude and the customers attitude
• taking a customer focused approach
• is the customer always right?
• communicating effectively with your customers
• questioning and listening skills
• do these skills work with internal customers?
• an Australian case study on video
• handling customer problems

Who should attend?

This course is for counter staff, receptionists, truck drivers, tradesmen, installers and anyone who deals with customers face to face.

Duration: One day

Dates: 15 April 2008

Course times: 8.30am - 4.30pm (8.15am registration)

Program fee: $363 members; $495 non-members (Prices include GST)

Click here to register

Workplaces need procedures for every aspect of their business.

Outcomes

This course shows you how to write a Job Safety Analysis and how to develop this into a procedure. Procedures for the 12 major hazards are included and a matrix is developed for procedural requirements within your workplace.

Who should attend?

This course is designed for anyone in your organisation who is responsible for the design and implementation of systems, policies and procedures.

Duration: One day

Time: 8.30am - 4.30pm (8.15am registration)

Dates: 30 April 2008

Program fee: $363 members; $495 non-members  (Prices include GST on lunch component only)