Australian British Chamber of Commerce Networking Event

"The Global Credit Crunch"

Is the WA economy immune from contagion?

Has the credit crunch tidal-wave generated by the sub-prime crisis in the US inflicted any significant long term damage on the US or European economies? How does this affect the Australian economy, and what stage is it at now? What is the trend and what can we expect in the short and medium term? To what extent has Australia de-coupled from the US via engagement with China's appetite for commodities, and could this shift in WA interest have any future repercussions?

Speakers:

• Mr Alan Langford, Chief Economist, Bankwest HBOSA
• Mr John Nicolaou, Chief Economist, Chamber of Commerce and Industry of Western Australia

This event is proudly supported by Bankwest HBOS Australia Group and the Chamber of Commerce and Industry of Western Australia.

Date:	Thursday 3 April 2008
Time:	6.00pm - 7.30pm
Venue:	Chamber of Commerce & Industry of Western Australia 180 Hay Street, East Perth WA 6004
Cost:	$45.00 (ABCC and CCIWA members); $55.00 non-members
Registration:	Tel: 0429 001 995 or 9365 7684

Understanding Incoterms: Training Course

Learn about the purpose and application of trade terms in international trade contracts. This workshop will introduce you to the terms most commonly used in export/import contracts and the universally accepted definitions of the terms (EXW, FCA, FAS, FOB, CFR, CIF, CIP, DAS, DDU and DDP). Cost includes a copy of Incoterms 2000.

Date:	Monday 21 April 2008
Time:	8:30am – 11.30pm
Venue:	Chamber of Commerce & Industry of Western Australia 180 Hay Street, East Perth WA 6004
Cost:	$250.00 members; $300.00 non-members
Registration:	Tel: 08 9365 7500; training@cciwa.com or online at www.cciwa.com

Customer Service Skills to Meet Frontline Challenges
15 April

This interactive workshop will assist people in any role to develop better relationships with their customers and meet their organisation's goal of being a customer driven company.  This course will be very useful for counter staff, receptionists, truck drivers, tradesmen, installers and anyone who deals with customers face to face.

Click for further information.

Click here to register

Customer Service Skills to Meet Frontline Challenges

What does it take to provide consistently high standards of service day after day?

How can some people stay pleasant and positive and turn around even the most difficult of situations? What are the tips and techniques that can make a difference no matter what your customer service role? Attend this course and you will find out.

Outcomes

This interactive workshop will assist people in any role to develop better relationships with their customers and meet their organisation's goal of being a customer driven company.

Content

• what we mean by good customer service
• your attitude and the customers attitude
• taking a customer focused approach
• is the customer always right?
• communicating effectively with your customers
• questioning and listening skills
• do these skills work with internal customers?
• an Australian case study on video
• handling customer problems

Who should attend?

This course is for counter staff, receptionists, truck drivers, tradesmen, installers and anyone who deals with customers face to face.

Duration: One day

Dates: 15 April 2008

Course times: 8.30am - 4.30pm (8.15am registration)

Program fee: $363 members; $495 non-members (Prices include GST)

To register or for more information click here.

12 May - 17 May 2008

The CCI/RCR Tomlinson Ltd North West Resources Tour provides a rare opportunity to see first-hand some of WA’s major resources development projects. The region hosts an impressive 560 commercial mineral projects, embracing 1222 operating mine sites (open pit, underground mines and quarries) plus 171 processing plants and some 67 oil and gas operating fields. It comes as no surprise then, that it is known as the powerhouse of not only Australia, but the Asia Pacific region as a whole.

This tour will once again focus on Australia’s lucrative and rapidly expanding resources sector, with site visits including some of WA’s leading resource company sites including Woodside Energy, Chevron Australia and Rio Tinto.

CCI Chief Operating Officer, Stephen Pollard will host the tour, giving attendees the opportunity to draw on his extensive knowledge on developments in the resource sector. Stephen will offer participants an informed perspective on the developments in the North West and the associated economic implications.

The tour will commence by spending the day in Perth meeting with chief executives and senior managers from Australia’s largest resources companies. These briefings will lay the foundation for the site visits in the week ahead.

We will then begin the travelling leg of the tour, visiting a number of key underground and open-cut mining operations. CCI’s close relationship with many of the industry leaders means that tour participants are welcomed onto several sites which are not accessible to the public, providing the opportunity to meet and hear from several of the most senior executives within the resources sector.

Your visit to these remote regions aboard a privately chartered aircraft with an air-conditioned pressurised cabin will ensure you visit this region in maximum comfort and minimum delay.

Statistics according to the Department of Industry and Resources, http://www.doir.wa.gov.au/mineralsandpetroleum/index.asp

Click here to register

This workshop will introduce participants to the essential principles of "Financial Dynamics," which is a highly practical approach designed to overcome problems and familiarise busy business proprietors and their staff with new methods for presenting and interpreting financial information.

The workshop will be delivered by Tim Atterton, who is a recognised international expert in the area of financial management and growth in independent, owner-managed businesses

Need to send goods abroad on a temporary basis? Save time, money and customs hassles with an ATA Carnet!

The ATA Carnet is an international customs document that permits duty-free temporary import of goods for up to one year into more than 60 countries worldwide. In Western Australia, CCIWA is the exclusive issuing authority for ATA Carnets.

ATA Carnets cover commercial samples, professional equipment and goods for exhibition at trade fairs, shows and displays.

Computers, repair tools, photographic and film equipment, musical instruments, industrial machinery, jewellery, clothing, medical appliances, rally cars, rock group sound systems and aircraft are just some of the items that cross borders without customs hassles thanks to ATA Carnets.

ATA Carnets cut costs to exporters en route by eliminating customs duties, value added taxes and other taxes, plus the need to post securities with customs.

Find out more about the benefits of ATA Carnets in this special seminar, brought to you by CCI's International Trade Centre and the Custom Brokers & Forwarders Council of Australia Inc. and supported by Westralia Airports Corporation and the Australian Customs Service.

Date:	Wednesday 30 April 2008
Time:	09.00 – 11.00 (registrations 08.45)
Venue:	Conference Room, Ground Floor, Perth International Airport Passenger Terminal, Horrie Miller Drive, Kewdale
Cost:	Free (discount parking voucher provided)
Register:	ian.whitaker@cciwa.com (registration is essential)
Information:	Tel: 9365 7717

PRINCE2 Project Method - Foundation Training - Achieving Better Project Outcomes

Click here for further information or to register.

This three-day foundation course will develop your understanding of project management methods and the underlying principles supporting its application.  

Benefiting all types and sizes of projects, this cutting edge project management methodology is now viewed as ‘de-facto’ world’s best practice project management.

The training program will:

• explain PRINCE2's processes, components and techniques and how they contribute to the effective control of a project;
• explain the value of using PRINCE2 at the team, project and senior management level;
• explain the purpose of major management products;
• transfer knowledge on how to effectively apply PRINCE2, and;
• prepare participants for PRINCE2 Foundation Certification.

At the conclusion of the course participants will understand:

• the value, principles and terminology of PRINCE2;
• the purpose and content of the PRINCE2 elements;
• roles in a PRINCE2 project;
• the main purpose, and key contents of major management products;
• the relationships between project processes, deliverables, roles and the management dimensions of a project, and;
• when and how to apply PRINCE2.

Numbers are strictly limited to 15 participants per course so book early to ensure your place.

Date:	23 & 25 June, 6-8 August or 6-8 October
Venue:	CCI Training Centre, 180 Hay Street, East Perth
Time:	9.00am - 5.30pm
Cost:	$1750 per person (Price includes 10 per cent GST)

Click here to register or for further information

Raise your Game is a high energy, results-focused program that provides business teams, managers and individuals with the necessary skills and discipline to set and achieve their goals, overcome failure and accomplish ongoing positive business outcomes.

The seminar will be presented by John Shackleton, a top sports coach with a sports psychology background. His 20 years of experience in business and training have given John a unique style and unrivalled ability to help individuals grow and develop and, therefore, achieve more within all aspects of business.

Click here to register

CCI invites members to attend the annual All Member Business Briefing - Will your business be ready for 2010?

This essential briefing will provide members with information on the new National Industrial Relations system, current Occupational Health and Safety initiatives and the future position of the WA Economy.

This event is complimentary to CCI Members and will sell out. Book your place early to avoid disappointment.

Click here for more information or to register

CCI’s Workers’ Compensation Series is designed to provide practical advice and strategies for the management of all aspects of workers’ compensation. Topics covered will include: premiums, paperwork, return to work issues, and complex industrial relations and human resource issues relevant to workers’ compensation.

Who should attend?

This series is aimed at business managers, HR officers, supervisors and claims management staff in businesses of all sizes.

Click here to register

This workshop will introduce participants to the essential principles of "Financial Dynamics," which is a highly practical approach designed to overcome problems and familiarise busy business proprietors and their staff with new methods for presenting and interpreting financial information.

The workshop will be delivered by Tim Atterton, who is a recognised international expert in the area of financial management and growth in independent, owner-managed businesses.

Click here to register individual seats
Click here to register a corporate table of eight

The Chamber of Commerce and Industry of Western Australia is pleased to invite you to a special business breakfast on Wednesday, 7 May featuring the Hon Kevin Rudd, Prime Minister of Australia.

This is the first time the Prime Minister has addressed the general business community since he was elected in November 2007. Don’t miss this exclusive invitation to hear from our nation’s leaders at this one-off corporate event.

Special guest speaker: The Hon. Kevin Rudd MP, Prime Minister of Australia

Presentation: Australia’s future challenges

Date:	Wednesday, 7 May 2008
Time:	7.45am – 9.00am (registration 7.30am)
Venue:	Grand Ballroom 2, Burswood Entertainment Complex
Cost:	CCI Members- $88.00 per person or $640.00 per corporate table of 8  Non-members- $110.00 per person or $800 per corporate table of 8  (all prices include GST)
RSVP:	12.00pm Tuesday, 6 May 2008

We apologise for the very short notice