Employment Law Fundamentals
17 April 2008

This program will provide you with current information on employment contracts, legislation, awards and agreements as well as other employee entitlements.  It will also help you identify the current legal obligations of employers towards employees and will provide you with practical strategies for ensuring your company adheres to these legal requirements in the development, execution and termination of employment contracts.

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Effective Recruitment and Selection
29 April 2008

People are the greatest asset to any business, but finding the right person for the job is not always easy. In today’s business environment, ensuring your recruitment procedures comply with legal requirements and basic HR principles is just as important as finding the right person.  This program will improve your knowledge and understanding of recommended methods for recruitment and selection.

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Customer Service Skills to Meet Frontline Challenges
15 April

This interactive workshop will assist people in any role to develop better relationships with their customers and meet their organisation's goal of being a customer driven company.  This course will be very useful for counter staff, receptionists, truck drivers, tradesmen, installers and anyone who deals with customers face to face.

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OSH Legislation
10 April

This course will take you through your legal requirements and responsibilities in an interactive, action-learning environment.  It is designed for employers, managers, line supervisors, health and safety representatives or those responsible for Occupational Safety and Health in the workplace.

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Job Safety Analysis/Procedure 
30 April

This course shows you how to write a Job Safety Analysis and how to develop this into a procedure. Procedures for the 12 major hazards are included and a matrix is developed for procedural requirements within your workplace.

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As the safety representative for your business, you will face new challenges and responsibilities. This course will provide you with skills to manage your role.

Outcomes

This WorkSafe WA accredited course is designed to help build the knowledge, confidence and skills needed to be an effective Safety Representative. It will also provide you with the tools to improve the overall safety performance of your organisation.

Content

• understanding the basic legal requirements for safety at work;
• representing employees effectively;
• understanding the process for hazard identification, risk assessment and control;
• knowing how to conduct workplace inspections, accident investigations and job safety        analyses;
• identifying sources and finding information on safety matters, and;
• formulating an achievable safety action plan for your workplace.

Who should attend?

This program is designed exclusively for elected safety and health representatives. Employees who are not formally elected safety and health representatives should attend one of the following courses:

Introduction to Occupational Safety and Health

Managing Occupational Safety and Health

Role of the Safety Committee

Qualifications Available

Participants who attend this course will be offered the option to further their studies in OHS through Recognition of Prior Learning (RPL) by completing a workbook and portfolio of evidence within a given time frame. Upon successfully being assessed as competent in all six (6) units, they will be issued with a Certificate of Attainment which they can use to obtain exemptions on those units through RPL when completing a Cert III in OHS. There is an additional cost of $132.00 (inc. 10 per cent GST) per participant to undertake this additional assessment.

Duration: Five days

Dates: 5-9 May 2008

Course times: 8.30am - 4.30pm (8.15am registration)

Program fee: $765 members; $954 non-members (Prices include GST on lunch component only)

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Customer Service Skills to Meet Frontline Challenges

What does it take to provide consistently high standards of service day after day?

How can some people stay pleasant and positive and turn around even the most difficult of situations? What are the tips and techniques that can make a difference no matter what your customer service role? Attend this course and you will find out.

Outcomes

This interactive workshop will assist people in any role to develop better relationships with their customers and meet their organisation's goal of being a customer driven company.

Content

• what we mean by good customer service
• your attitude and the customers attitude
• taking a customer focused approach
• is the customer always right?
• communicating effectively with your customers
• questioning and listening skills
• do these skills work with internal customers?
• an Australian case study on video
• handling customer problems

Who should attend?

This course is for counter staff, receptionists, truck drivers, tradesmen, installers and anyone who deals with customers face to face.

Duration: One day

Dates: 15 April 2008

Course times: 8.30am - 4.30pm (8.15am registration)

Program fee: $363 members; $495 non-members (Prices include GST)

Click here to register

Making the transition to manager or supervisor means dealing with new responsibilities and relationships. Additional training and support during this transition can help reduce stress, increase confidence and facilitate better performance.

Outcomes

This program provides an excellent overview and introduction to the basic management skills required of new managers and supervisors. You will also develop a practical action plan to suit your individual and organisational needs.

Content

• role of the new manager or supervisor
• managing collaboratively
• communicating effectively
• recruiting staff and introducing them to your organisation
• how to manage difficult people
• implementing basic health and safety guidelines
• understanding HR principles
• feeling good about delegating tasks
• productivity improvement and managing change
• developing an action plan

Who should attend?

Newly appointed managers or supervisors - particularly those without prior formal training.

Duration: Two days

Dates: 29-30 April 2008

Course times: 8.30am - 4.30pm (8.15am registration)

Program fee: $677 members; $827 non-members (Prices include GST on lunch component only)

Click here to register

This course will assist you in determining the practical impact of your awards and agreements and to understand their interaction with other legislation.

Outcomes

Through the use of practical exercises and real life examples, this program will help you understand the application of your specific award or registered agreement and its interaction with legislation, including the impact of amendments to the Federal Workplace Relations system. It will show you how to interpret essential award principles and how to identify and avoid common problems associated with the interpretation of awards and agreements.

Content

• contracts of employment
• industrial awards/ notional agreements preserving state awards
• respondency
• area
• scope
• agreements
• hours and overtime
• minimum employee entitlements 
• leave entitlements 
• contract of service, termination and redundancy

Who should attend?

Managers, Supervisors, Payroll Administrators and Human Resource Professionals

Note: It is important that attendees to this course bring a copy of their applicable award or agreement.

Duration: One day

Date: 2 May 2008

Course times: 8.30am - 4.30pm (8.15am registration)

Program fee: $363 members; $495 non-members (Prices include GST on lunch component only)

Click here to register

Measuring consistent performance to required standards is a key requirement in quality assured workplaces. This course is designed to provide you with the skills and knowledge to plan, organise and gather quality evidence to accurately assess on–the-job skills performance.

The course aims to up-skill people who have responsibility for the delivery of structured training, recognising current competencies, assessing on-the-job skills competence, reporting outcomes and providing effective feedback. If you are currently performing these roles, this course will help you to further expand your knowledge and skills to evaluate and monitor improved demonstration of work skills to agreed benchmarks.

Content

• develop and implement actions to ensure the safety of learners
• determine focus of assessment tools
• prepare the assessment plan
• identify OSH responsibilities / identify hazards and risks
• contextualise and review the assessment plan
• design; develop review and trial assessment tools
• organise assessment requirements
• establish and maintain the assessment environment
• gather quality of evidence
• support the candidate
• make the decision
• communicate the decision
• record and review the assessment process
• participate in assessment validation

Employability Skills

• communicate ideas and information
• work with others and in teams
• solve problems and demonstrate innovative solutions
• use technology effectively
• collect, analyse and organise information
• plan and organise assessment activities
• apply initiative and enterprise
• manage self
• learn new or improve skills - observation, questioning, recording performance

Duration: Three days

Dates: 7-9 May 2008

Course times: 8.30am – 4.30pm (8.15am registration)

Program fee: $880 members; $1088 non-members (Prices include GST on lunch component only)

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Learn more about the purpose and application of common trade terms and become more successful in conducting international transactions involving the sale and purchase of goods.

Outcomes

This program will help you understand why trade terms are used to specify the terms and conditions of international trade contracts. It will also introduce you to the most commonly used trade terms (e.g. FOB, CIF) and to understand the universally accepted definitions of those terms – Incoterms.

Participants will learn how to apply Incoterms to international trade transactions.

Content

• trade terms - why use them?
• incoterms - how to use them
• negotiating the export/import transaction
• choice of terms eg. EXW, FOB, FCA, CFR, CIF, CIP, DDP etc.
• buyer and seller obligations under each term

Duration: Half day

Date: 21 April 2008

Course times: 8.30am - 12.00pm (8.15am registration)

Program fee: $250 members; $300 non-members (Includes a comprehensive reference book)

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CCI invites members to attend the annual All Member Business Briefing - Will your business be ready for 2010?

This essential briefing will provide members with information on the new National Industrial Relations system, current Occupational Health and Safety initiatives and the future position of the WA Economy.

This event is complimentary to CCI Members and will sell out. Book your place early to avoid disappointment.

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This workshop will introduce participants to the essential principles of "Financial Dynamics," which is a highly practical approach designed to overcome problems and familiarise busy business proprietors and their staff with new methods for presenting and interpreting financial information.

The workshop will be delivered by Tim Atterton, who is a recognised international expert in the area of financial management and growth in independent, owner-managed businesses

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Introduction to Risk Management

In today’s increasingly complex business world, it is essential to have an understanding of risk. Being able to identify potential risks as early as possible and having a plan in place to deal with these risks is incredibly important. This course aims to give delegates an understanding of contractual, commercial and financial risks and equip them to deal with these risks quickly and more effectively.

This introductory workshop will introduce the principles of risk management including risk identification and assessment, risk treatment planning and development and the integration of risk with business and organisational objectives.  The workshop will include tools, techniques and processes used in conducting a risk assessment.

Outcomes

From attending this workshop you will have:

• an understanding of risk management
• knowledge of practical risk management tools and techniques
• the ability to conduct a project or business risk identification and assessment
• greater awareness of risk management across your organisation
• greater understanding of risk management and how risks can impact on organisational    and business objectives

Content

• introduction to risk management
• AS/NZS 4630:2004, Risk Management
• risk management framework
• risk and the business objective framework
• risk identification
• risk assessment
• risk treatment
• how to conduct a business or project risk assessment
• cases studies

Who will benefit from this workshop?

The purpose of this workshop is to provide participants with a solid understanding of business risk and how to manage it.  It is particularly recommended for anyone new to risk management from supervisors through to mid-level business managers.

Presenter

Peter Moore is a Certified Practising Risk Manager (CPRM) with over twenty years experience in business management and strategic planning consulting; the last eight of which have been focused on risk management.  He has conducted risk management programs for small, medium and large organisations, and has worked with both private and public companies in the development of risk management systems. 

Duration: One day

Dates: 22 April 2008

Course times: 8.30am - 4.30pm (8.15am registration)

Program fee: $550 members; $742.50 non-members    (Prices include GST)

Click here to register

All businesses, regardless of industry sector or size, are required to comply with a range of workplace safety requirements. Join us at this practical, information-packed session for an introductory overview of current safety laws and contemporary approaches to risk management in the workplace.

Outcomes

This program will help you develop a better understanding of current legislation and the requirements for major hazard identification and control. The principles of risk assessment and the essential elements of a safety management plan are developed in a practical skills-orientated manner.

Content

• the essentials of occupational safety and health legislation
• major hazard identification and control
• basics of a safety management system
• functions of safety committees and safety representatives as part of the legislation
• risk assessment skills

Who should attend?

This course is suitable for all employees. It is also a prerequisite course for the three day Managing OSH course.

Duration: One day

Dates: 28 April 2008

Course times: 8.30am - 4.30pm (8.15am registration)

Program fee: $363 members; $495 non-members   (Prices include GST on lunch component only)

Click here to register

People are the greatest asset to any business, but finding the right person for the job is not always easy. In today’s business environment, ensuring your recruitment procedures comply with legal requirements and basic HR principles is just as important as finding the right person.

Outcomes

This program will improve your knowledge and understanding of recommended methods for recruitment and selection. If applied correctly these methods will help you avoid distressing and costly mistakes.

Content

• discrimination legislation 
• recruiting during the skills shortage
• strategic recruitment
• drafting performance standards and selection criteria
• preparing a good job advertisement 
• using appropriate selection tools
• conducting an effective interview
• preparing and commencing the contract
• the importance of a good induction

Who should attend?

Managers, Recruitment Consultants and Human Resources Officers and Managers

Duration: One day

Dates: 29 April 2008

Course times: 8.30am - 4.30pm (8.15am registration)

Program fee: $363 members; $495 non-members  (Prices include GST on lunch component only)

Dear ##Given## CCI invites you to attend an industry briefing covering the 7 new Dangerous Goods Regulations that became effective on the 1 March 2008. Presenters: From the Department of Consumer and Employment Protection Philip Hine (Director Dangerous Goods Safety) Peter Drygala (Chief Dangerous Goods Adviser) Lawry Lim (Principle Dangerous Goods Adviser) Itinerary: 8.00am Registration 8.15am Briefing by guest presenters 9.45am Break for light refreshment 10.00am Question session 10.30am End Date: Tuesday 6 May 2008 Time: 8.00am - approx 10.30am (registration at 8am for 8.15pm start) Venue: Function Room 1 CCIWA 180 Hay Street East Perth RSVP: Tuesday 29 April Cost: No charge Please Note: Parking at the CCI Building is strictly limited. In the event that parking is unavailable, alternative parking can be found in the Queen's Garden Carpark off Plain Street at a rate of $5.80 per day. For further information or to RSVP please contact: Warren Barbetti Senior Advisor - Industry Policy Chamber of Commerce and Industry of WA Warren.barbetti@cciwa.com or 9365 7720

Click here for further information or to register

People are the greatest asset to any business, but finding the right person for the job is not always easy. In today's business environment, ensuring your recruitment procedures comply with legal requirements and basic HR principles is just as important as finding the right person.

Outcomes

This program will improve your knowledge and understanding of recommended methods for recruitment and selection. If applied correctly these methods will help you avoid distressing and costly mistakes.

Content

• discrimination legislation
• recruiting during the skills shortage
• strategic recruitment
• drafting performance standards and selection criteria
• preparing a good job advertisement
• using appropriate selection tools
• conducting an effective interview
• preparing and commencing the contract
• the importance of a good induction

Who should attend?

Managers, recruitment consultants and human resources officers and managers

Duration:	One day
Dates:	29 April 2008
Course times:	8.30am - 4.30pm (8.15am registration)
Program fee:	$363 members; $495 non-members  (Prices include GST on lunch component only)

Click here to register or for further information

It has often been said: "the whole is greater than the sum of the parts." In management terms, this means working with an effective team will produce better results than could ever be achieved by a number of individuals. Attend this practical, results-based workshop to learn how you can adapt your management style to build stronger, more effective teams.

Outcomes

This program is designed to help managers build their understanding of human relationships with a view to understanding how teams develop and function. It will also help to develop self-analytical skills for use in various leadership situations.

Content

• why we behave the way we do
• how to motivate
• adapting your management style to suit the situation
• how delegating builds teams
• how teams are formed
• team-building and problem-solving
• analysing your own leadership style
• building an effective team

Who should attend?	Managers and Supervisors
Duration:	One day
Dates:	1 May 2008
Course times:	8.30am - 4.30pm (8.15am registration)
Program fee:	$365 members; $495 non-members (Prices include GST on lunch component only)

Click here to register or for further information

This course will assist you in determining the practical impact of your awards and agreements and to  understand their interaction with other legislation.

Outcomes

Through the use of practical exercises and real life examples, this program will help you understand the application of your specific award or registered agreement and its interaction with legislation, including the impact of amendments to the Federal Workplace Relations system. It will show you how to interpret essential award principles and how to identify and avoid common problems associated with the interpretation of awards and agreements.

Content

• contracts of employment
• industrial awards/ notional agreements preserving state awards
• respondency
• area
• scope
• agreements
• hours and overtime
• minimum employee entitlements
• leave entitlements
• contract of service, termination and redundancy

Who should attend?

Managers, Supervisors, Payroll Administrators and Human Resource Professionals

Note

It is important that attendees to this course bring a copy of their applicable award or agreement.

Duration:	One day
Dates:	2 May 2008
Course times:	8.30am - 4.30pm (8.15am registration)
Program fee:	$363 members; $495 non-members  (Prices include GST on lunch component only)

PRINCE2 Project Method - Foundation Training - Achieving Better Project Outcomes

Click here for further information or to register.

This three-day foundation course will develop your understanding of project management methods and the underlying principles supporting its application.  

Benefiting all types and sizes of projects, this cutting edge project management methodology is now viewed as ‘de-facto’ world’s best practice project management.

The training program will:

• explain PRINCE2's processes, components and techniques and how they contribute to the effective control of a project;
• explain the value of using PRINCE2 at the team, project and senior management level;
• explain the purpose of major management products;
• transfer knowledge on how to effectively apply PRINCE2, and;
• prepare participants for PRINCE2 Foundation Certification.

At the conclusion of the course participants will understand:

• the value, principles and terminology of PRINCE2;
• the purpose and content of the PRINCE2 elements;
• roles in a PRINCE2 project;
• the main purpose, and key contents of major management products;
• the relationships between project processes, deliverables, roles and the management dimensions of a project, and;
• when and how to apply PRINCE2.

Numbers are strictly limited to 15 participants per course so book early to ensure your place.

Date:	23 & 25 June, 6-8 August or 6-8 October
Venue:	CCI Training Centre, 180 Hay Street, East Perth
Time:	9.00am - 5.30pm
Cost:	$1750 per person (Price includes 10 per cent GST)

Click here to register or for further information

Making the transition to manager or supervisor means dealing with new responsibilities and relationships. Additional training and support during this transition can help reduce stress, increase confidence and facilitate better performance.

Outcomes

This program provides an excellent overview and introduction to the basic management skills required of new managers and supervisors. You will also develop a practical action plan to suit your individual and organisational needs.

Content

• role of the new manager or supervisor
• managing collaboratively
• communicating effectively
• recruiting staff and introducing them to your organisation
• how to manage difficult people
• implementing basic health and safety guidelines
• understanding HR principles
• feeling good about delegating tasks
• productivity improvement and managing change
• developing an action plan

Who should attend?

Newly appointed managers or supervisors – particularly those without prior formal training.

Duration:	Two days
Dates:	13 & 14 May 2008
Course times:	8.30am - 4.30pm (8.15am registration)
Program fee:	$677 members; $827 non-members (Prices include GST on lunch component only)

Projects are of critical importance to organisations. Without a constant flow of projects, organisations would not survive. They offer the only means by which organisations can deliver change by solving problems or seizing opportunities to achieve strategic objectives.

Projects are special. The are finite, unique, risky, involve temporary teams and focus on a specific result that bring changes by revolutionary improvements. Consequently they need a special management approach - project management.

An organisation that has poor project management capability will find it difficult to effectively and efficiently achieve their strategic objectives. Project management should be a core business process in all organisations. The Introduction to Project Management course is a practical, interactive hands-on program.

Outcomes

As a result of the program, participants will:

• understand the role of projects and project management
• produce a project charter that sets out the strategic rationale and benefits for a project
• produce a work breakdown structure that sets out the tasks to achieve the project charter
• produce a project schedule
• produce a project budget
• produce a project risk register
• produce a project communication plan
• understand the concept of project success

Who will benefit from this workshop?

This workshop will be of benefit for those who have to manage projects and managers who instigate projects.

Duration:	One day
Dates:	12 May  2008
Course times:	8.30am - 4.30pm (8.15am registration)
Program fee:	$550 members; $742.50 non-members (Prices include GST )

Click here to register or for further information

What makes a dismissal unfair? Recent management surveys reveal that receiving a claim for unfair dismissal is one of the greatest fears for most employers.  The complexity of employment law means that employers and managers require training to avoid costly mistakes.  

Outcomes

This program examines what constitutes a valid reason to end an employment contract and the basic pre-termination procedures necessary to avoid an unfair dismissal claim. In this course we also explore some of the trickier issues concerning termination of employment, including abandonment and termination due to illness and injury. The program bridges the gap between knowing the theory of procedural fairness when counselling and disciplining employees and actually applying it in the workplace.

Content

• valid and invalid reasons for termination
• basic procedural fairness for poor performance and misconduct
• when is a ’resignation’ really a ’dismissal’?
• correct notice and other requirements upon termination
• fair procedures in:
• planning and implementing redundancies
• managing excessive absenteeism and abandonment
• terminating employees on workers’ compensation
• good documentation
• the difference between counselling and discipline
• how to provide effective feedback
• how to run a counselling and discipline meeting

Who should attend?

Human Resources Professionals and Senior Managers

Duration:	Two days
Dates:	12-13 May 2008
Course times:	8.30am - 4.30pm (8.15am registration)
Program fee:	$677 members; $799 non-members  (Prices include GST on lunch component only)